What To Do If a Product Doesn't Work

An account doesn't log in. Frustrating — but fixable in most cases, and there's a clear process. Work through this checklist in order. Don't skip to the ticket; half of "dead" accounts are just login mistakes.

Checklist: before you open a ticket

• ☐ Copy-paste, don't retype. Usernames and passwords with mixed case, zeros that look like O's, trailing spaces — retyping is the #1 cause of fake "dead" reports. Copy directly from your delivery file.
• ☐ Check the format. The listing tells you the credential format (e.g. user|pass|2fa|recovery). Make sure you're putting each piece in the right field.
• ☐ Try a clean browser or incognito window. Stale cookies and cached sessions cause a surprising number of login failures.
• ☐ Don't trigger security locks. Five wrong password attempts in a row can lock an account you just made unusable. Slow down.
• ☐ Check whether it's the account or the IP. Some platforms flag logins from unexpected countries. A proxy from the account's region often fixes "suspicious login" blocks.
• ☐ Read the listing's notes. Some accounts need a warm-up step (verify email first, wait 10 minutes, etc.). Sellers put this in the description for a reason.

Still dead? Open a ticket — the right way

Go to the order page and click Open Ticket. This creates a shared thread: you, the seller, and platform support all see it. Write three things:

1. Which accounts fail (row numbers from your delivery file — never paste full passwords into the ticket).
2. What exactly happens (error message, screenshot if you have one).
3. What you've already tried from the checklist above.

Opening the ticket holds the seller's payout — they don't get paid while it's open. That usually means a reply within hours, often minutes.

What happens next

About three-quarters of tickets end with a replacement: the seller swaps the dead accounts for working ones. If the seller can't or won't fix it, you get a refund to your balance. If you and the seller can't agree, hit Escalate to Admin and a human decides.

The golden rule: open the ticket while the warranty window is still open. The order page shows the countdown. Once it hits zero, the ticket route closes — so test early, not "when I get around to it."